TABLE OF CONTENTS


The "Failed to Create Profile" error is typically caused when your Anti-Virus, Anti-Malware, Windows Defender or Bitdefender software blocks Train Sim World from creating profile information in your Documents folder. The following options can help you resolve this issue.

Restart your Computer

A simple step which can often resolve a lot of problems.


Check all Anti-Virus/Firewall software you own (eg. Windows Defender, BitDefender, AVG, Avast, McAfee etc..)

The most common cause of being unable to create a profile is antivirus/firewall software blocking access to the game. Every Windows 10 computer has Windows Defender installed by default, but you may have additional antivirus/malware/firewall apps installed. We would strongly advise you to double-check Windows Defender and any other software you may have installed to ensure that they are not blocking the game. 


Please check the support article linked below to learn more about configuring your antivirus software.

Is My Anti-Virus Software Interfering with My Games?


Disable Controlled Folder Access

  1. Select Start  > Settings  > Update & Security  > Windows Security > Virus & threat protection.
  2. Under Virus & threat protection settings, select Manage settings.
  3. Under Controlled folder access, select Manage Controlled folder access.
  4. Switch the Controlled folder access setting to Off.


Check applications which may interfere with your game

  • Anti-virus Software
  • Virtual Private Network (VPN) Software
  • Anti-Spyware Software
  • Firewalls & Security Applications
  • Peer-to-Peer (P2P) Clients & File Sharing Software
  • FTP and Web Server Applications
  • IP Filtering/Blocking Programs
  • Download Accelerator and Download Manager Programs

Run the Game as an Administrator

  1. Locate the installation folder and open it.
  2. Open the "WindowsNoEditor" folder.
  3. Right-click "TS2Prototype-Win64-Shipping.exe", go to Properties>Compatibility
  4. Tick "Run this program as an administrator" and click Apply

Ensure you have the correct permissions to read/write in the save location

  1. Locate the installation folder.
  2. Right-click the Game folder, go to Properties.
  3. Untick Read-Only. (A black square is the read only box is normal behavior and does not mean the contents of the folder is read only)
  4. Go to the Security Tab.
  5. Click on your Username.
  6. Check that under your Username you have Full Control ticked, or press Edit to change permissions.
  7. Click Apply.