Support Topics

PlayStation game freezes or crashes

  • Disc game issues  
  • Digital game issues 
  • Online gameplay issues 
  • Check an error code

How to troubleshoot add-on issues

  • Add-on types
  • Can't find downloadable content
  • Can't find in-game currency
  • Can't install an add-on
  • Check disc country/region
  • Still having issues?

How to request a refund for a purchase on PlayStation Store

  • Check refund eligibility
  • Purchase type
  • Refund FAQ
  • Request refund

Upgrade an eligible PlayStation®4 game to the digital PlayStation®5 version

  • Upgrade an eligible PS4 game on disc on a PS5 console with a disc drive
  • Upgrade an eligible PS4 digital game on a PS5 console with a disc drive or PS5 Digital Edition
  • Switching between PS5 and PS4 versions on your PlayStation®5 console
  • Art books, Soundtracks, and other extras


Contact Details

UK/Europe

Support Portal: https://www.playstation.com/en-gb/

Phone: 0203 538 2665

Twitter: https://x.com/AskPS_UK 


USA

Support Portal: https://www.playstation.com/en-us/support/

Phone: 1-800-345-7669

Twitter: https://x.com/AskPlayStation/


Japan

Support Portal: http://www.jp.playstation.com/support/ 

Phone: 0570-000-929

Twitter: https://x.com/PlayStation_jp