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PC Technical Support
Experiencing Technical Issues
I have a 10th Gen Intel CPU or newer and my game crashes on start-up.
How to perform a clean graphics card driver installation
How to Create a DxDiag Report
Checking You Have the Latest Updates Installed for Windows
See all 8 articles
How do I redeem a Steam activation key?
Can I use multiple Steam accounts on one computer?
Can I use my Steam account on other computers?
How to Verify the Integrity of Your Game Files
Can multiple users play simultaneously on one Steam account?
See all 17 articles
Epic Games Store
Train Sim World 2 - Epic Games Store - Microsoft Visual C++ Runtime Error
Why can't I access my add-ons?
What to do if you get the error code "CE-34878-0"
How to reinstall a game or add-on
How to redeem a game code on the PS4™
Turning your PS4™ system on and off
See all 7 articles
Can I transfer PS4 Saves to a PS5 Game?
How to Install/Delete Add-ons on PlayStation 5
Why can't I access my add-ons?
How to upgrade a PS4 game on PS5
Xbox Series S/X
How to upgrade an Xbox One game to Xbox Series S/X
Train Sim World
Train Sim World Xbox One
How to restart or power cycle your Xbox One console
How to redeem a game code on the Xbox One
Train Sim World 2020 won't start on Xbox One
I am missing services for the Long Island Rail Road route
Train Sim World 2 FAQ
Gameplay (Train Sim World)
How do I access the route menu without loading a Journey?
How do I find the User Manuals for Train Sim World 2020?
Content (Train Sim World)
How to download Rapid Transit for Train Sim World 2 on PS4™
Technical (Train Sim World)
How to Install the Required Dependencies for Train Sim World
Why do I get a "Failed to Create Profile" error in Train Sim World 2?
Preserved Collection Information for Train Sim World 2
Content (Train Simulator)
How do I find out what DLC I have installed?
What items are included in the US Loco & Asset Pack?
What is included in the European Loco & Asset Pack?
Steam is not downloading my recent purchase for Train Simulator
TS Rewards FAQ
Technical (Train Simulator)
I have been asked to provide a Logmate report, how do I do this?
I can't move my view with the right mouse button in free view
Common Train Simulator error messages
How to Completely Reinstall Train Simulator or Train Sim World
How do I choose which version of Train Simulator 2020 to use?
See all 12 articles
How do I install secondary programs for Train Simulator, such as DirectX?
How do I install the game via the Steam Client?
How do I change the default language in Train Simulator?
How to fix the "Content File Locked" error
What do I need to run Train Simulator 2020 32-Bit?
See all 9 articles
Gameplay (Train Simulator)
Where can I find game manuals?
Can I reset my in-game progress?
How do I save and resume a scenario I have been playing?
Missing Quick Drive content
Setting up and obtaining the Google Maps API Key for Train Simulator
See all 6 articles
Dovetail Games Refund Policy
Unreasonable Behaviour Policy
Official retail partners
General (Dovetail Store)
Dovetail Store: FAQ
I'm unable to browse the Dovetail Store as the page is behaving strangely
General (Dovetail Live)
Bassmaster Fishing 2022 FAQ
Fishing Sim World
General (Fishing Sim World)
What is Fishing Sim World?
Fishing Sim World FAQ
Technical (Euro Fishing)
I can't launch Dovetail Games Fishing
How do I find my Game Logs?
Stuck in character selection because of an incompatible screen resolution
Euro Fishing has crashed
General (Euro Fishing)
Dovetail Games Euro Fishing: FAQ
Gameplay (Euro Fishing)
Dovetail Games Euro Fishing: Video Tutorials
Help Desk Software
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