Dovetail Support

PC Technical Support 8

• Experiencing Technical Issues
• I have a 10th Gen Intel CPU or newer and my game crashes on start-up.
• How to perform a clean graphics card driver installation
• How to Create a DxDiag Report
• Checking You Have the Latest Updates Installed for Windows

See all 8 articles

Steam 17

• How do I redeem a Steam activation key?
• Can I use multiple Steam accounts on one computer?
• Can I use my Steam account on other computers?
• How to Verify the Integrity of Your Game Files
• Can multiple users play simultaneously on one Steam account?

See all 17 articles

Epic Games Store 1

• Train Sim World 2 - Epic Games Store - Microsoft Visual C++ Runtime Error

PlayStation 4 7

• Why can't I access my add-ons?
• What to do if you get the error code "CE-34878-0"
• How to reinstall a game or add-on
• How to redeem a game code on the PS4™
• Turning your PS4™ system on and off

See all 7 articles

PlayStation 5 4

• Can I transfer PS4 Saves to a PS5 Game?
• How to Install/Delete Add-ons on PlayStation 5
• Why can't I access my add-ons?
• How to upgrade a PS4 game on PS5

Xbox One 0

Xbox Series S/X 1

• How to upgrade an Xbox One game to Xbox Series S/X

Train Sim World Xbox One 5

• How to restart or power cycle your Xbox One console
• How to redeem a game code on the Xbox One
• Train Sim World 2020 won't start on Xbox One
• I am missing services for the Long Island Rail Road route
• Train Sim World 2 FAQ

Gameplay (Train Sim World) 2

• How do I access the route menu without loading a Journey?
• How do I find the User Manuals for Train Sim World 2020?

Content (Train Sim World) 1

• How to download Rapid Transit for Train Sim World 2 on PS4™

Technical (Train Sim World) 2

• How to Install the Required Dependencies for Train Sim World
• Why do I get a "Failed to Create Profile" error in Train Sim World 2?

Preserved Collection 1

• Preserved Collection Information for Train Sim World 2

Content (Train Simulator) 5

• How do I find out what DLC I have installed?
• What items are included in the US Loco & Asset Pack?
• What is included in the European Loco & Asset Pack?
• Steam is not downloading my recent purchase for Train Simulator
• TS Rewards FAQ

Technical (Train Simulator) 12

• I have been asked to provide a Logmate report, how do I do this?
• I can't move my view with the right mouse button in free view
• Common Train Simulator error messages
• How to Completely Reinstall Train Simulator or Train Sim World
• How do I choose which version of Train Simulator 2020 to use?

See all 12 articles

Installation 9

• How do I install secondary programs for Train Simulator, such as DirectX?
• How do I install the game via the Steam Client?
• How do I change the default language in Train Simulator?
• How to fix the "Content File Locked" error
• What do I need to run Train Simulator 2020 32-Bit?

See all 9 articles

Gameplay (Train Simulator) 6

• Where can I find game manuals?
• Can I reset my in-game progress?
• How do I save and resume a scenario I have been playing?
• Missing Quick Drive content
• Setting up and obtaining the Google Maps API Key for Train Simulator

See all 6 articles

Dovetail Support 3

• Dovetail Games Refund Policy
• Unreasonable Behaviour Policy
• Official retail partners

General (Dovetail Store) 2

• Dovetail Store: FAQ
• I'm unable to browse the Dovetail Store as the page is behaving strangely

General (Dovetail Live) 5

• FAQ: English
• FAQ: French
• FAQ: Italian
• FAQ: German
• FAQ: Spanish

General (Bassmaster) 1

• Bassmaster Fishing 2022 FAQ

General (Fishing Sim World) 2

• What is Fishing Sim World?
• Fishing Sim World FAQ

Technical (Euro Fishing) 5

• I can't launch Dovetail Games Fishing
• How do I find my Game Logs?
• Stuck in character selection because of an incompatible screen resolution
• Euro Fishing has crashed
• Fatal error

General (Euro Fishing) 1

• Dovetail Games Euro Fishing: FAQ

Gameplay (Euro Fishing) 1

• Dovetail Games Euro Fishing: Video Tutorials