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Knowledge base
General
Dovetail Support
4
How Do I Use Dovetail Support?
Dovetail Games Refund Policy
Unreasonable Behaviour Policy
Official retail partners
Dovetail Live
7
Mastery/Password/Login Issues
How to Sign Out and Into Dovetail Live
FAQ: English
FAQ: French
FAQ: Italian
View all 7
Dovetail Store
2
Dovetail Store: FAQ
I'm unable to browse the Dovetail Store as the page is behaving strangely
PC Support
PC Tech Support
12
Experiencing Technical Issues Guide
I have a 10th Gen Intel CPU or newer and my game crashes on start-up.
How to perform a clean graphics card driver installation
How to Create a DxDiag Report
How Do I Update My Windows Operating System?
View all 12
Steam
18
How to Verify the Integrity of Your Game Files
How do I redeem a Steam activation key?
How to Manage Your Games & Add-Ons in Steam
How do I contact Steam Support to report a Steam related query?
I have been asked to provide an appmanifest file, how do I do this?
View all 18
Epic Games Store
2
Train Sim World 2 - Epic Games Store - Microsoft Visual C++ Runtime Error
How to Manage Your Games & Add-Ons on the Epic Games Store
Microsoft Store
6
How To Download Train Sim World 3 on the Microsoft Store (PC)
Train Sim World 3 - Kassel-Würzburg/Peninsula Missing In-Game
Train Sim World 2 - Missing DLC and features on the MS Store (PC)
How to Redeem a code on the Microsoft Store
How to Verify Your Game Files on the Microsoft Store/Xbox App
View all 6
Console Support
PlayStation 4
7
How To Manage Your Games & Add-ons on PlayStation 4
Why can't I access my add-ons on PS4?
What to do if you get the error code "CE-34878-0"
How to redeem a game code on the PS4™
Turning your PS4™ system on and off
View all 7
PlayStation 5
6
How to Manage Your Games & Add-ons on PlayStation 5
How to Switch between PS5 & PS4 versions on your PS5 console
How to upgrade PS4 Games/Add-ons on PS5
Can I transfer PS4 Saves to a PS5 Game?
Why can't I access my add-ons on PS5?
View all 6
Xbox
4
How To Manage Your Games & Add-ons On Xbox Consoles
How to upgrade an Xbox One game to Xbox Series S|X
How to restart or power cycle your Xbox One console
How to redeem a game code on the Xbox One
Train Sim World
General (TSW)
5
Train Sim World 3 FAQ
Train Sim World 2 FAQ
Getting Started With Train Sim World 3
Getting started with Train Sim World 2
Creators Club FAQ
Guides & Manuals (TSW)
11
Manuals for Train Sim World Games
Bahnstrecke Bremen – Oldenburg Gameplay Guide
Birmingham Cross-City Gameplay Guide
Edinburgh - Glasgow Gameplay Guide
Harlem Line Gameplay Guide
View all 11
Gameplay Tips (TSW)
6
What is included in the New Journeys Add-On?
How To Use Save Games In Train Sim World 3
How Do I Stop Journey Mode Loading Automatically?
I am missing services for the Long Island Rail Road route
How to identify a scenario/service
View all 6
Tech Support (TSW)
7
Train Sim World 3 Settings Explained
How to Transfer Your Profile From Train Sim World 2 to 3
How to Install the Required Dependencies for Train Sim World
Why do I get a "Failed to Create Profile" error in Train Sim World?
How to Reinstall Train Sim World
View all 7
Legacy Add-ons
3
How to Use Legacy Add-Ons in Train Sim World 3
Preserved Collection for Train Sim World 2
How to download Rapid Transit for Train Sim World 2 on PS4™
Train Simulator Classic
Gameplay (TS)
10
What is Train Simulator Classic?
Accessing Product User Manuals for Train Simulator
How do I drive the trains on WCML South?
How do I enable BNSF branding in updated routes?
How to create a custom consist
View all 10
Tech Support (TS)
16
Common Train Simulator error messages
Why Are Tehachapi Pass Scenarios and the Consist Editor Crashing?
How to completely remove all Workshop content
Why is the Dovetail Store button greyed out?
My Frame Rate is much worse when I use TS2020 64-Bit compared to 32-Bit.
View all 16
Editor (TS)
1
Setting up and obtaining the Google Maps API Key for Train Simulator
Installation (TS)
7
How do I change the default language in Train Simulator?
What do I need to run Train Simulator 2020 32-Bit?
What do I need to run Train Simulator 2020 64-Bit?
How to Reinstall Train Simulator
What new dependencies does Train Simulator 2020 64-bit use?
View all 7
Board Games
CATAN® - Console Edition
3
CATAN® – Console Edition FAQ
CATAN®- Console Edition - Game Rules & Manual
CATAN® - Console Edition - Video Introductions
Fishing
Bassmaster® Fishing
4
Bassmaster Fishing 2022 FAQ
Bassmaster Fishing 2022 on Nintendo Switch FAQ
Bassmaster® Fishing 2022: Deluxe Upgrade Pack
Why Can't I Access Online Modes on the Microsoft Store/Xbox (PC)?
Fishing Sim World
1
Fishing Sim World FAQ
The Catch: Carp & Coarse
0
Euro Fishing
4
Dovetail Games Euro Fishing: FAQ
Euro Fishing Manuals
How do I find my Game Logs?
Stuck in character selection because of an incompatible screen resolution
Help Desk Software
by Freshdesk Support Desk