Dovetail Support

The following are some common error messages you may see in Train Simulator. If you receive any other error messages, they may be Steam- related so we advis...

Due to a recent update regarding the availability of BNSF branded assets worldwide. Some players may now experience issues if they purchased the unbranded v...

There are times when a player may come across a faulty workshop scenario, that can lead to crashes or other problems. There best course of action would be ...

The Dovetail Store inside of Train Simulator requires a constant connection to Steam in order to function, so when this connection is broken it can lead to ...

Some users have found that the 64-bit version is not running as well as the 32-Bit version. The common cause of this appears to be that the 64-bit version i...

A Page File acts as an overflow for your system memory (RAM) when you have too many applications running at one time. However, it is constantly being used b...

To find out what DLC you have installed, you can either select the game in your Steam library and scroll down the page shown, or you can follow these steps:...

Steam will usually automatically download any content you have purchased/redeemed a Steam key for but in the rare occurrence that it doesn’t you should try ...

A LogMate report will tell us exactly what is happening in the game before and during any issue you may be encountering. This will help us understand exactl...

With the release of Train Simulator 2020 and the introduction of a 64-bit version of the simulator, you will now be faced with a new option when you click P...