Tech Support (TS)

Technical support articles for Train Simulator

Common Issues - Train Simulator Classic
The following are some common error messages you may see in Train Simulator. If you receive any other error messages, they may be Steam- related so we advis...
Thu, 16 Feb, 2023 at 12:53 PM
Why is there no sound in Train Simulator?
A common cause for having no sound is the use of third party antivirus software such as AVG, Avast, Norton, McAfee etc… Antivirus and malware software...
Mon, 30 Oct, 2023 at 4:28 PM
How to Find Missing Content in Train Simulator
TABLE OF CONTENTS Introduction Step 1: Is the add-on installed? Step 2: Where do I find the scenarios? Step 3: Does the add-on have any dependencies? ...
Thu, 3 Aug, 2023 at 4:30 PM
How to Reinstall Train Simulator
Introduction Reinstalling Train Simulator is fundamentally one of the easiest methods of restoring the software to the default “factory” state (the term fa...
Thu, 10 Aug, 2023 at 10:18 AM
How to Backup Your Content & Asset Folders
Introduction You may want to backup your Content & Asset folders before you are planning to make any modifications to your installation or opt-in to a ...
Wed, 6 Sep, 2023 at 4:31 PM
How to completely remove all Workshop content
There are times when a player may come across a faulty workshop scenario, that can lead to crashes or other problems. There best course of action would be ...
Mon, 28 Mar, 2022 at 4:09 PM
How to Manage Your Virtual Memory (Page File) In Windows
A Page File acts as an overflow for your system memory (RAM) when you have too many applications running at one time. However, it is constantly being used b...
Fri, 13 May, 2022 at 2:33 PM
What dependencies does Train Simulator Classic use?
The 64-bit version of the game requires the following dependencies(redistributables) to be installed. Just click the links below, then the Download button ...
Fri, 28 Apr, 2023 at 11:05 AM
Train Simulator 32 or 64-Bit?
With the release of Train Simulator 2020 and the introduction of a 64-bit version of the simulator, you will now be faced with a new option when you click P...
Wed, 16 Feb, 2022 at 10:20 AM
How do I create a Logmate report?
A LogMate report will tell us exactly what is happening in the game before and during any issue you may be encountering. This will help us understand exactl...
Wed, 16 Feb, 2022 at 10:04 AM