Tech Support (TS)

Technical support articles for Train Simulator

Common Train Simulator error messages
The following are some common error messages you may see in Train Simulator. If you receive any other error messages, they may be Steam- related so we advis...
Sat, 11 Sep, 2021 at 11:53 AM
Why Are Tehachapi Pass Scenarios and the Consist Editor Crashing?
Due to a recent update regarding the availability of BNSF branded assets worldwide. Some players may now experience issues if they purchased the unbranded v...
Mon, 16 May, 2022 at 4:28 PM
How to completely remove all Workshop content
There are times when a player may come across a faulty workshop scenario, that can lead to crashes or other problems. There best course of action would be ...
Mon, 28 Mar, 2022 at 4:09 PM
Why is the Dovetail Store button greyed out?
The Dovetail Store inside of Train Simulator requires a constant connection to Steam in order to function, so when this connection is broken it can lead to ...
Thu, 21 Apr, 2022 at 5:02 PM
My Frame Rate is much worse when I use TS2020 64-Bit compared to 32-Bit.
Some users have found that the 64-bit version is not running as well as the 32-Bit version. The common cause of this appears to be that the 64-bit version i...
Wed, 16 Feb, 2022 at 10:24 AM
How to Manage Your Virtual Memory (Page File) In Windows
A Page File acts as an overflow for your system memory (RAM) when you have too many applications running at one time. However, it is constantly being used b...
Fri, 13 May, 2022 at 2:33 PM
How do I find out what DLC I have installed?
To find out what DLC you have installed, you can either select the game in your Steam library and scroll down the page shown, or you can follow these steps:...
Sat, 11 Sep, 2021 at 11:52 AM
Steam is not downloading my recent purchase for Train Simulator
Steam will usually automatically download any content you have purchased/redeemed a Steam key for but in the rare occurrence that it doesn’t you should try ...
Sat, 11 Sep, 2021 at 11:54 AM
How do I create a Logmate report?
A LogMate report will tell us exactly what is happening in the game before and during any issue you may be encountering. This will help us understand exactl...
Wed, 16 Feb, 2022 at 10:04 AM
Train Simulator 32 or 64-Bit?
With the release of Train Simulator 2020 and the introduction of a 64-bit version of the simulator, you will now be faced with a new option when you click P...
Wed, 16 Feb, 2022 at 10:20 AM