Technical (Train Simulator)

Technical support articles for Train Simulator

I have been asked to provide a Logmate report, how do I do this?
A LogMate report will tell us exactly what is happening in the game before and during any issue you may be encountering. This will help us understand exactl...
Sat, 11 Sep, 2021 at 11:52 AM
I can't move my view with the right mouse button in free view
We've identified two main causes of this issue; Using an Xbox 360 controller may affect freelook in cab view. Make sure that your game pad is disco...
Sat, 11 Sep, 2021 at 11:53 AM
Common Train Simulator error messages
The following are some common error messages you may see in Train Simulator. If you receive any other error messages, they may be Steam- related so we advis...
Sat, 11 Sep, 2021 at 11:53 AM
How to Completely Reinstall Train Simulator or Train Sim World
Reinstalling Train Simulator, or Train Sim World is fundamentally one of the easiest methods of restoring the software to the default “Factory” state (the t...
Wed, 29 Sep, 2021 at 2:53 PM
How do I choose which version of Train Simulator 2020 to use?
With the release of Train Simulator 2020 and the introduction of a 64-bit version of the simulator, you will now be faced with a new option when you click P...
Thu, 30 Sep, 2021 at 4:38 PM
How do I tell which version of Train Simulator 2020 I am running from within the game?
To check which version, you are using you’ll need to open the “Settings” menu via the icon found on the main menu in the top right. Once within the “Settin...
Thu, 30 Sep, 2021 at 4:40 PM
How do I check to see if I have a 64-Bit compatible system?
To check if your system is ready for the 64- bit conversion, press the Windows Key on your keyboard and press the Pause/Break key. (if you don’t have a Wi...
Sat, 11 Sep, 2021 at 11:54 AM
Why is there no sound in Train Simulator?
Some users may find that the game appears to launch but nothing happens after they have selected 64-Bit as the launch option. If this occurs please open ...
Thu, 30 Sep, 2021 at 4:50 PM
My Frame Rate is much worse when I use TS2020 64-Bit compared to 32-Bit.
Some users have found that the 64-bit version is not running as well as the 32-Bit version. The common cause of this appears to be that the 64-bit version i...
Sat, 11 Sep, 2021 at 11:54 AM
Managing Your Computer's Virtual Memory (Page File) In Windows
The Page File is used as a form of virtual memory that allows you to open lots of files and applications that may need more memory than your computer physic...
Sat, 11 Sep, 2021 at 11:54 AM